Returns & Refunds

Returns & Refunds

Your satisfaction matters to us. If something isn't right, we're here to help.

30-Day Returns

You may return most items within 30 days of delivery for a full refund. To be eligible, items must be unused, in original condition, and in their original packaging.

Free Returns — No Restocking Fee

Returns are on us. Once your return is approved, we'll email you a prepaid return shipping label — you pay nothing to send it back, and there is no restocking fee.

How to Start a Return

Email support@reformora.com with your order number and reason for return. We'll send a return authorization, your prepaid label, and instructions on where to ship.

Refunds

Once we receive and inspect your return, your refund is issued to the original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or develops a defect covered by our 2-year warranty, contact us right away (within 48 hours of delivery for transit damage) with photos. We'll arrange a replacement, repair, or full refund at no cost to you.

Non-Returnable Items

Custom-configured or made-to-order equipment and clearance items are final sale unless defective.

Return Address

Reformora, 88 Whitman St, Malden, MA 02148, United States. Please request a return authorization before shipping anything back so we can include your prepaid label.