Frequently Asked Questions
Frequently Asked Questions
Choosing equipment
Which reformer is right for my space?
Compare the assembled and folded dimensions, maximum user weight, frame material, resistance system, and included accessories of the specific model. Allow sufficient clearance for safe movement and follow the product's setup instructions. Contact us before ordering if a detail is missing or unclear.
Are all models built with the same materials?
No. Frame materials, upholstery, springs, capacity, and assembly requirements vary by product. A specification for one model should not be applied to another.
Can beginners use a reformer?
Seek guidance from a qualified Pilates instructor, use the equipment according to its instructions, and choose exercises appropriate to your experience. Consult a qualified healthcare professional if you have a medical condition or concerns about exercise.
Shipping and delivery
Where do you ship and how much does it cost?
See our Shipping Policy for destinations, costs, processing times, and estimated delivery times. Check delivery availability and the final charges for your address at checkout before paying. Contact us before ordering if the information differs or your destination is not listed.
How do I track my order?
Use the tracking details in your shipment confirmation. If you need help, email support@reformora.com with your order number.
What should I do if an item arrives damaged?
Contact us as soon as possible with your order number and photographs of the item and packaging. Keep the packaging where reasonably possible. See the Returns & Refund Policy for the process and available remedies.
Returns and warranty
Can I return my order?
Most eligible products may be returned within 30 days of delivery under our voluntary return policy. Conditions and exclusions apply, including unused condition and original protective packaging for voluntary returns. Approved returns include a prepaid label or arranged collection. Read the full return policy before purchasing.
What warranty applies?
Coverage varies by product and component. Read our Warranty Policy and contact us if you need confirmation for a particular model.
Payments and support
Which payment methods can I use?
Available payment methods are displayed at checkout. Any installment option is subject to eligibility and provider terms.
How can I contact Reformora?
Email support@reformora.com, call +1 (781) 558-0646, or visit our Contact page.